18
Jun
2024
News
Award for excellent customer service
Top Service Austria (TSÖ) has been a coveted seal of quality for excellent service and consistently practised customer orientation in Austria for ten years. The customer and management survey, which is based on scientific principles, provides participating companies with valuable insights into their own image and that of others, as well as an opportunity to benchmark themselves against other organisations.
The majority of our customers make a conscious decision in favour of innovative digital solutions and see great potential in them for future business development. We are particularly pleased about the high level of trust placed in us by our customers, who not only use our expertise as an important building block for digital transformation, but also actively recommend World Direct to other companies. This is a pleasing realisation, which is also reflected in an outstanding Net Promoter Score of +64 compared to the industry benchmark of +47.
The top result of the customer survey confirms our strong focus on customer orientation over many years and encourages us on our path to further optimise the customer experience in the future.
Alexander Wolf Chief Technical Officer World Direct
The goal is always a long-term collaboration with our customers, an important factor for the successful implementation of sustainable and value-adding digitalisation projects. Multiple statements from our customers, such as "World Direct gives me the feeling that they know me well and understand my concerns" or "World Direct is very interested in a long-term relationship instead of sales and profit", prove that we are on the right track here.
